Training Provider: ATI-Mirage Training and Business Solutions
Course Content
RELATING, NOT RELAYING
The domain of interpersonal communication
What works and doesn't work
CREATING COMMUNICATION
Different Communication Styles
The flow of a communication
Framing and End-framing
Active Listening
Effective questioning techniques
THE LADDER OF INFERENCE
Understanding the ladder of inference
How we use the ladder in our lives
Reality checking
Climbing back down the ladder
FROM UPSET TO OPPORTUNITY
Discovering the cause of upset
Choosing an appropriate response
Changing upset into an opportunity using the idea model
MANAGING CONFLICT THROUGH ASEERTIVENESS
Aggresive, submissive or assertive?
Ten steps to being assertive
Managing aggressive behaviour
THE GIFT OF FEEDBACK
The Johari Window
ABCD's of giving and receiving feedback
Practicing feedback
THE LANGUAGE OF EFFECTIVE ACTION
Making effective requests
Promising
Counter-offering
Renegotiating
Completion
WHAT'S NEXT
Action planning
| Mar-10 |
Apr-10 |
May-10 |
Jun-10 |
Jul-10 |
Aug-10 |
Sep-10 |
Oct-10 |
Nov-10 |
Dec-10 |
Days |
Time |
Price |
| - |
- |
25 |
- |
- |
- |
15 |
- |
- |
- |
1 |
9am-4pm |
$350+GST |
These dates are subject to change at the discretion of the Training Provider.
Click here to download enrolment form.