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Training / Course in Liquor Licensing - Online

2015 Annual General Meeting and Industry Workshops

Annual General Meeting
Date: 28th October 2015
Time: 9am - 2:30pm
Place: Ascot Racecourse, 71 Grandstand Road, Ascot

The minutes of the 2015 AGM can be found by clicking here.
The 2014/15 Annual Report can be assessed by clicking here.

The Clubs WA team presented two new informative workshops that had been tailored specifically for the club environment - Customer Service and Social Media.

Customer Service
This workshop covered telephone skills; managing of complaints; welcoming and hosting of your customers; keeping your customers satisfied; providing excellent customer service and effective communication.

Presenter: Ms Michelle Hall

Social Media
This workshop focused on the essentials of social media marketing: how to strategise, how to implement a social media strategy, and how to evaluate/measure its success - and ultimately boost participation through engaging audiences.

Presenter: Ms Sherryn McBride

Visit the Clubs WA Facebook page for photos from the event.